Refund and Return Policy
Last updated: June 18, 2026

Thank you for shopping at Minismus! We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Return Window
We accept returns within 30 days of delivery. After this period, we are unable to offer a refund or exchange.

Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition as received, in its original packaging, and accompanied by a receipt or proof of purchase.

Exchanges
We only replace items that are defective or damaged upon arrival. To request an exchange, contact us at support@minismus.eu and send your item to: Mercuriusplein 32, 2685LP Poeldijk, Netherlands.

Exempt Items
The following are not eligible for return: gift cards, items not in their original condition, items that are damaged or missing parts due to customer handling, and items returned more than 30 days after delivery.

How to Initiate a Return
Log in to your account at minismus.eu, go to your order history, select the relevant order and click "Request Return." Follow the steps to complete your return request. Once approved, you will receive further instructions by email. The customer is responsible for return shipping costs and must purchase the return label. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items. Returns should be sent to: Mercuriusplein 32, 2685LP Poeldijk, Netherlands.

Refund Process
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed within 5 business days and credited to your original payment method. Please allow additional time for your bank or card provider to post the refund.

Late or Missing Refunds
If you have not received your refund after 5 business days, please first check your bank account and contact your card provider. If the issue persists, reach out to us at support@minismus.eu or call +31 85 401 7150.

Shipping Damage
If your order arrived damaged, please contact us within 48 hours of delivery with photos of the damage at support@minismus.eu. We will arrange a replacement or refund as quickly as possible.

Refused or Unclaimed Deliveries
If you refuse a package upon delivery, fail to collect it from a pickup point within the courier's holding period, or provide an incorrect delivery address, this is treated as a request to cancel your order under your right of withdrawal. The direct costs of returning the package to us, including the return shipping fee and, if applicable, a re-shipping fee should you wish to receive the order again, will be deducted from your refund. An estimate of these costs will be provided upon request, or you can contact us at support@minismus.eu before placing your order for more information.